4 Recommendations for Improving Patient Coordination and Patient Experience of Care


Patient Coordination is important in the healthcare industry because it largely contributes to the quality of patient care. There is a clear correlation between patient experience and the quality of care and so patient coordination pays attention to little nuances that could affect the quality of care that a patient receives. Hospitals and healthcare organization, therefore, try to put the right initiatives and incentives and tools to help their staff (from doctors to nurses to administrative assistants ) to understand how to provide high-quality care and services to patients. There are best practices and highly recommended tools that help to enhance the patient experience and patient coordination significantly. We shall discuss these below


Patient Coordination Using Care Teams


When it comes to evaluating care teams used patient coordination, the care team has to be evaluated as a whole and not individually. Capturing data as a whole helps to understand the dynamics better as opposed to data derived from individual analysis of the team members. When a team is graded and evaluated individually, it reduces team morale and this negatively affects patient satisfaction. Patient coordination is a group effort by the care team and so the outcomes should be evaluated as a whole. The care team should also be evaluated on how well they communicate and work with each other. How do the doctors and nurses in the care team get along? How well do the doctors and nurses get along with the administrative staff? The answers to these questions will be a reflection of the effectiveness of the whole care team and their patient coordination efforts. Taking it a step further, the care teams interaction with patients should also be evaluated. This is the front facing aspect of the team and is a highly weighted percentage of their overall effectiveness of the team.

Data for Patient Coordination


Healthcare organizations can also use healthcare analytics to understand data which can then be applied to patient care and patient coordination. Patient satisfaction data should be collected and analyzed and then used to improve patient experience. When patient satisfaction data is collected and analyzed properly, it can provide great insight into the quality of care provided. Patient satisfaction data shows the relationship between patients experience ad outcomes and when correlated over time it shows the character of the healthcare organization when it comes to patient care and patient coordination. Patient satisfaction is not just the outcome of one episode of care but it informs a larger pool of data that can be used to improve patient experience. Integrating patient experience and satisfaction data into the bigger data pool of the healthcare organization enables a more widespread sharing of data which translates into better clinical applications and better care. It also gets integrated into the daily workflow which enables a better and more advanced balanced measure.



Measuring Patient Satisfaction

Patient satisfaction, when used as a balance measure has been shown to significantly increase patient experience which then increases patient outcomes. It seems quite obvious that when a patient is happy with their doctor, the hospital and the service they receive they are more likely to be engaged and more likely to comply with their treatment. This is no guarantee of positive patient outcomes but it is a good place to start. This kind of balance measure makes the healthcare organization more aware of the environment and gives them a good platform to empower the entire organization and even partnering health systems to make significant quality improvements. In addition, balance measures help to view improvements of systems in the organization as a whole and not just parts of it. This way, improvements in one area does not negatively impact improvements in other areas of the organization. For example, allocating budget should be done with a peripheral view and not just in a few departments. So cutting the budget in one department in order to make improvements in another is not a balanced approach. In addition, patient experiences should be approached with a balanced plan and patient coordination helps with this. For example, reducing lenght of stay (LOS) in hospitals a good plan but rushing to discharge new mothers and their babies is not the best way to improve this outcome and could lead to adverse effects. Therefore balanced measure and patient coordination are set in place to ensure that patient experience is not compromised in any area at the expense of improving overall measures.

How well do the doctors and nurses get along with the administrative staff?

Innovative Technology and Patient Coordination


Innovative technology can be leveraged to improve and revolutionize patient experience and patient coordination. Thanks to technology, there are so many interactive tools and resources that are easily accessible and can easily be integrated into existing systems to help reduce patient stress and improve patient experience while receiving care. Technology can be used to reduce patient wait times, improve communication, faster diagnosis, and more streamlines paperwork flow. Things like Interactive education systems that give patients important information about their care and communication devices and electronic patient feedback systems that alert staff in real-time when there is an issue and even smart rooms that allow patients to customize their environment in waiting rooms, exam rooms, and during high-stress treatments and procedures. All these are some of the ways that technology improves the effectiveness of patient coordination and patient experience which always translates into high-quality care for patients. Many healthcare organizations and hospitals are now more than ever, more concerned with improving the quality of patient care. This is because payment methods have been shifted to focus on value-based care and this means more scrutiny on organizations if they don’t comply and this could lead to a loss of revenue. This is good news for patients and the population as a whole because it means that care is of higher quality and it means each patient is expected to get a high value for their money.