Training
Make the most of your employees – and perform even better!
People are what make the difference. That's why the intensive, goal-oriented development of your
most important form of capital is one of our priorities.
Our work is based on your strategic objectives. By motivating and qualifying your people, we work with you
to establish a foundation that will put you one step ahead in your markets. This is what we can do for you.
For your service representatives:
- Telephone service and sales training
- Interview technique
- Professional e-mail correspondence and letter-writing seminars (German/English)
- Stress and conflict management
- Rhetoric and response training
- Preparatory courses for the achievement of the Call Center Forum's Personal
Competence Certificates.
For managers and specialists:
- Speaking, moderation, and presentation skills training
- Basic management training
- Specialised management training
- Supervision and extension of our method training offers.
In specific situations:
- Project moderation
- Team formation workshops
- Seminars for trainers, coaches, and managers
- Rental of training facilities and equipment.
A detailed description of the services we offer is available in PDF form (1.134 KB).
> Leistungskatalog Training und Coaching |
