Our people
Expertise can be learned –
service mentality is a natural instinct!
Our best capital is our people: it is they who build relationships through interaction with your customers, day in and day out.
That is why only applicants who fulfil the highest expectations come to work at DDS.
We use our own Assessment Centres to select service representatives, and applicants must prove that they have much more
than just professional competence. Besides general telephone expertise, our ACs seek applicants with such key qualifications as
conscientiousness, motivation, dependability and exactitude, service mentality and customer orientation, excellent communication and
social skills and a strong sense of responsibility.
After applicants are selected, they begin training: simulating complicated situations and learning the specific information
that customers will need are just as important as professional, telephone, and systems training.
Regular coaching and advanced individual training ensure our representatives' interpersonal skills and specialised knowledge long-term.
Always on the ball: over five hundred motivated, highly qualified individuals,
there for you and your customers – round the clock, seven days a week.
