Technology
Reliable, cost-effective service –
thanks to in-house IT competence!
Virtually no kind of operation demands so much of modern communications infrastructure as a communication centre.
Broad customer service availability, CRM-based data interfaces, and multipurpose service
applications for optimal interaction between service representatives and customers are
just a few examples of the specific information technology (IT) challenges at DDS. We also
guarantee our clients rapid, frictionless new service implementation and cost-effective solutions for all involved.
To this end, the IT unit at DDS views itself as a customer-oriented service provider for both
our clients and for our own departments and operative units. Furthermore, by regularly optimising
technology platforms, our IT unit also functions as an active partner in the long-term definition of innovative,
sustainable DDS services.
For satisfied customers and clients, DDS Dresdner Direktservice GmbH counts on its efficient, expert IT team.
